Shipping

The shipping cost for an order is calculated by the website after it knows your country and the weight of your order. The easiest way of finding out the total cost to buy goods including shipping to your location is to enter it into the shopping cart on the website and go right through to the payment stage having given your address. You can do this before you commit to buying, and we won't spam you if you have entered your email address.

This also gives the website a chance to remove the 19% European sales tax (BTW / VAT) which you won't have to pay if you live outside of the European Union.

Here are some indications of approximate shipping costs are to different countries:

We do not make any profit on shipping. The price calculated by the website is simply that which we calculate will be charged by the Dutch post office, the cheapest option open to us.

If it turns out that your parcel costs less to ship than our website calculates then we will process a partial refund.

Please don't ask why shipping is "expensive" for buying one relatively low cost but heavy item. The answer is simple: shipping costs depend on weight and size, not on cost. Because we sell some relatively heavy items for prices which are much lower than on other websites, sometimes the postage will seem high relative to the item cost. We know of some instances where other websites have exactly the same items for as much as four times our price. Would you rather that we increase the cost of the goods to make the postage seem relatively less expensive ?

If you buy multiple items then the postage rate per item is lower.

Who will deliver your parcel ?

If customers let us know who delivered their parcel, we make a note here. We have sent to far more countries than those listed below. If your country isn't listed then it's one of those for which we don't know the local deliverer. It is extremely unusual that a parcel goes missing but it's not quite so rare for it to be delayed and take a little longer than usual to arrive. If you have ordered, the status of your shipment has changed to shipped, and your parcel has not yet turned up after the estimated delivery time then in most cases waiting a few days longer is all you need to do.